Shipping, Cancellation, Return and Refund Policy

1. Scope

This Policy applies to Goods identified as sold by K-BEAUTY X Co., Ltd. through the Bestee Marketplace.

K-BEAUTY X Co., Ltd. is the Seller and Merchant for such Goods.

DS Solution LLP operates the Marketplace and may provide Marketplace-level customer support but does not become the Seller solely by operating the Marketplace.

Nothing in this Policy excludes, restricts or waives any mandatory consumer right.

2. Placing an Order.

The Buyer may place an Order for any Goods presented on the Bestee Marketplace (online platform). Each item of Goods may be ordered in any quantity (exceptions to this rule are indicated in the description of each item of Goods in the event of promotions, withdrawal of Goods from sale, etc.), but for an amount not exceeding USD 200 (two hundred) (including delivery) as of the date of the Order. If this amount limit is reached when the Buyer orders Goods, that Buyer may place the next Order on the Bestee Marketplace (online platform) no earlier than 24 hours after the previous Order was placed.

3. Place of Dispatch and Terms of Delivery

Goods sold by K-BEAUTY X Co., Ltd. are sold from and shipped from the Republic of Korea, unless otherwise clearly disclosed.

Delivery of Orders from the Republic of Korea to Almaty is carried out by the Seller's logistics partner EHAN LOGIS, and within the territory of the Republic of Kazakhstan by the courier service CDEK (cdek.kz) (hereinafter, the “Delivery Service”).

The available shipping method, estimated delivery period and shipping charge shall be displayed before the Buyer submits the Order.

Estimated delivery period: five (5) days to Almaty and up to ten (10) days to the Buyer.

Available options for the method (place) of delivery: “to the home/apartment”, “pick-up point”.

Where the Buyer selects the place of delivery “to the home/apartment”, if the Buyer provides a non-existent or incomplete (inaccurate) address for delivery of the Order, or if the Buyer is absent at the place of delivery at the time of delivery of the Order, the Seller shall not be liable for the delivery times and/or the Buyer's non-receipt of the Order.

Upon delivery, the Order is handed over to the Buyer or to the person specified as the Recipient of the Order. In order to prevent cases of fraud, upon handing over the Order, the person delivering the Order may require a document certifying the identity of the Recipient, and may also indicate the type and number of the document presented by the Recipient on the receipt for the Order. The Seller guarantees the confidentiality and protection of the Recipient's personal information.

Where the Buyer selects delivery to a pick-up point of the Delivery Service, the storage period of the Order is 14 (fourteen) calendar days.

Where the place of delivery “to the home/apartment” is selected, in the event of non-receipt of the Order in the absence of fault on the part of the Delivery Service, the Buyer has the right to collect the Order at the pick-up point/warehouse of the Delivery Service, having checked the address where the Order is located in the Personal Account on the Bestee Marketplace or on the website cdek.kz using the Order tracking number, within 14 (fourteen) calendar days from the date of non-receipt of the Order. If the Buyer fails to collect the Order at the said pick-up point/warehouse of the Delivery Service upon expiry of 14 (fourteen) calendar days, the Order shall be returned to the Seller, with the cost of return delivery to Korea, as well as the Seller's expenses for storage, re-processing and packaging of the Order and other costs, being withheld from the value of the Goods in that Order.

If the Order is placed for the benefit of a third party and/or if the recipient of the Order is a third party, the Buyer shall notify the Seller in advance and provide all necessary details of the recipient of the Order. The Order is handed over to the recipient only upon presentation of an identity document.

The risk of accidental loss of or accidental damage to the Goods passes to the Buyer from the moment of handover/receipt of the Order.

In the event of non-delivery of the Order through no fault of the Buyer (loss, destruction/misplacement of the Order by the Delivery Service), the Seller shall reimburse the Buyer for the value of the Order after receiving the relevant confirmation from the Delivery Service.

4. Order Processing

After an Order is submitted, the Buyer shall receive electronic confirmation that the Order has been received.

Where required by Applicable Law, the Buyer shall have an opportunity to review and correct the Order before final submission.

K-BEAUTY X Co., Ltd. shall take the measures required for shipment and fulfillment within the disclosed period and any mandatory period required by Applicable Law.

5. International Delivery

The Buyer shall provide accurate recipient, address, telephone and customs-related information reasonably required for lawful delivery.

International shipments may be affected by customs clearance, carrier operations, governmental measures, transportation disruption or force majeure.

If a material delay occurs, the Buyer shall be informed where required by Applicable Law.

6. Customs and Import Charges

Cross-border Orders may be subject to destination-country customs procedures, VAT, duties, taxes, fees or other governmental charges.

Any responsibility of the Buyer for such charges shall be disclosed where required by Applicable Law.

Nothing in this Policy is intended to avoid, conceal or mischaracterize a tax or customs obligation.

7. Cancellation of the Order Before Shipment

Buyers may request cancellation of the Order before its shipment by submitting (completing) an application for cancellation of the Order on the Bestee Marketplace (online platform), indicating the reason for cancellation (or the absence thereof) and the Order number, and following the other instructions specified in the application.

If shipment has not commenced and cancellation is possible from a legal and operational standpoint, the Seller shall cancel the Order and arrange a refund to the Buyer of the value of the Order (the value of the Goods plus the cost of delivery) in full.

If shipment has commenced, the application for cancellation of the Order shall be rejected, and the Buyer has the right to submit a refusal of the Order, a refusal of the Goods or a return of the Goods in accordance with the terms below.

8. Refusal of the Order

No provision of this Policy limits the mandatory statutory right of refusal of the Order.

Refusal of the Order means any of the following cases:

• the Buyer's request for cancellation of the Order after its shipment;
• non-receipt of the Order by the Buyer where the following three conditions are met in aggregate: 1) absence of fault on the part of the Delivery Service; 2) selection by the Buyer, when placing the Order, of the place of delivery “to the home/apartment”; 3) expiry of the storage period of the Order at the pick-up point/warehouse of the Delivery Service at the address indicated in the Personal Account on the Bestee Marketplace or on the website cdek.kz using the Order tracking number
• the Buyer's refusal of the Order upon its handover at the pick-up point/warehouse of the Delivery Service, in the absence of significant visible damage and/or deformation of the box in which the Order is presented to the Buyer (which could have resulted in deterioration of the quality and/or appearance of the Goods in the Order and/or of their factory packaging), provided that the Buyer has not opened the box in which the Order arrived at the pick-up point/warehouse of the Delivery Service;
• the Buyer's refusal of the Order upon its handover at the pick-up point/warehouse of the Delivery Service, in the presence of significant visible damage and/or deformation of the box in which the Order is presented to the Buyer (which could have resulted in deterioration of the quality and/or appearance of the Goods in the Order and/or of their factory packaging), provided that the Buyer has not opened the box in which the Order arrived at the pick-up point/warehouse of the Delivery Service.

To refuse the Order, the Buyer submits (completes) an application for refusal of the Order on the Bestee Marketplace (online platform), indicating the reason (or the absence thereof) and the Order number, attaching photographs of the box in which the Order arrived at the pick-up point/warehouse of the Delivery Service, and following the other instructions specified in the application.

Where the Buyer refuses the Order in the first two cases described in this section, the Buyer shall be refunded the value of the Goods in the Order less the costs of return delivery and the Seller's expenses for processing, storage, packaging and other costs, to the extent permitted by Applicable Law (if delivery of the Order was free of charge for the Buyer, the cost of delivery of the Order from the Republic of Korea to the place of delivery shall additionally be withheld).

Where the Buyer refuses the Order in the third case described in this section, the Buyer shall be refunded the full value of the Order (the value of the Goods in the Order plus the cost of delivery from Korea to the place of delivery).

9. Refusal of the Goods

Nothing in this Policy limits a mandatory statutory withdrawal right.

Refusal of the Goods means the Buyer's refusal of the Goods upon receipt of the Order at the pick-up point/warehouse of the Delivery Service after opening the box in which the relevant Order arrived at the pick-up point/warehouse of the Delivery Service, provided, however, that the integrity of the seals and of the factory packaging of the Goods is preserved.

To refuse the Goods, the Buyer submits (completes) an application for refusal of the Goods on the Bestee Marketplace (online platform), indicating the reason for refusal of the Goods (or the absence thereof) and the Order number, attaching photographs of the box in which the relevant Order arrived at the pick-up point/warehouse of the Delivery Service and photographs of the Goods, and following the other instructions specified in the application.

In the event of refusal of the Goods in the absence of significant visible damage and/or deformation of the packaging of the Goods suggesting an impact on the quality and/or visual appearance of the Goods themselves, the Buyer shall be refunded the value of the Goods less the costs of return delivery and the Seller's expenses for processing, storage, packaging and other costs, to the extent permitted by Applicable Law (if the Buyer refuses all Goods in the relevant Order and delivery of that Order was free of charge for the Buyer, the cost of delivery of that Order from the Republic of Korea to the place of delivery shall additionally be withheld).

In the event of refusal of the Goods in the presence of significant visible damage and/or deformation of the packaging of the Goods suggesting an impact on the quality and/or visual appearance of the Goods themselves, the Buyer shall be refunded the full value of the Goods. If the Buyer refuses all Goods in the relevant Order and delivery of that Order was paid for by the Buyer, the cost of delivery of that Order from the Republic of Korea to the place of delivery shall additionally be refunded).

10. Return of the Goods

Return of the Goods means the return of the Goods by the Buyer to the pick-up point/warehouse of the Delivery Service specified by the Seller (determined when the application for return of the Goods is submitted), as a rule, within 7 calendar days after the actual receipt of the Goods by the Buyer with the place of delivery “to the home/apartment”.

To return the Goods, the Buyer submits (completes) an application for return of the Goods on the Bestee Marketplace (online platform), indicating the reason for return of the Goods (or the absence thereof) and the Order number, attaching photographs of the Goods, and following the other instructions specified in the application. The Goods must be returned by the Buyer to the pick-up point/warehouse of the Delivery Service within the time limit specified in the application.

To the extent permitted by Applicable Law, return of the Goods is not possible where:

(a) the Goods have been lost, deformed or damaged;

(b) the integrity of the seals or of the factory packaging of the Goods has been breached, and/or the packaging of the Goods is torn, soiled and/or otherwise in improper condition;

(c) other cases established by Applicable Law.

11. Cosmetics and Hygiene-Sensitive Goods

Certain Goods may include cosmetics, food supplements, personal-care products or hygiene-sensitive Goods.

Where permitted by Applicable Law, change-of-mind returns may be restricted after a seal has been broken or Goods have been used or consumed where this materially reduces their value or a lawful hygiene or safety exception applies.

Such restriction does not apply to non-waivable remedies for defective or non-conforming Goods.

12. Defective, Damaged or Incorrect Goods

The Buyer should contact K-BEAUTY X Co., Ltd. without unreasonable delay if Goods are defective, damaged, incorrectly supplied, materially incomplete or otherwise non-conforming.

The Seller may reasonably request the Order number, Buyer information, photographs, video, packaging information or other information necessary to verify the claim.

Available remedies may include replacement, exchange, refund or another remedy provided for by Applicable Law and/or this Agreement.

Any restriction requiring advance notice shall be clearly disclosed before purchase.

No such restriction deprives the Buyer of statutory remedies in respect of Goods that are defective, damaged, incorrectly supplied or not conforming to the terms

Where Goods materially differ from their description, advertising or contractual terms, the Buyer retains the applicable statutory remedies, including any extended withdrawal period provided by Applicable Law.

13. Refunds

Refunds shall ordinarily be made through the original payment method where reasonably practicable.

Legally required refunds shall be processed within the period required by Applicable Law.

Where payment was made by credit card, debit card, electronic payment method or another Payment Service Provider, K-BEAUTY X Co., Ltd. shall request cancellation, reversal, suspension or refund of the transaction where required by Applicable Law.

The time at which the refunded amount appears in the Buyer's account may additionally depend on the Buyer's bank, card issuer or Payment Service Provider.

14. Exchanges

Where operationally available, the Seller may offer an exchange.

A Buyer shall not be required to accept an exchange where Applicable Law entitles the Buyer to a refund.

If a replacement is unavailable, the Seller may provide a refund or another legally appropriate remedy.

15. Payment Disputes

K-BEAUTY X Co., Ltd. is the Seller and Merchant responsible for payment for Goods identified as sold by it.

Refunds and payment cancellations shall therefore be processed by or on behalf of K-BEAUTY X Co., Ltd. through its contracted Payment Service Provider(s).

Nothing in this Policy restricts a non-waivable right available through the Buyer's bank, card issuer or Payment Service Provider.

16. Customer Service

For Goods, Orders, shipment, payment, cancellation, return, exchange or refund:

K-BEAUTY X Co., Ltd.

Email: contact@k-beautyx.com

Telephone: +82 (0)2-6427-0201

For Bestee account functionality or Marketplace technical operation:

DS Solution LLP

Email: support@bestee.kz

17. Relationship with Other Terms

This Appendix forms an integral part of the Bestee Marketplace User Agreement.

The Terms of Sale govern the sales relationship between K-BEAUTY X Co., Ltd. and the Buyer.

In the event of any inconsistency between the main part of the User Agreement and this Appendix, the provisions of this Appendix shall apply.

If this Policy conflicts with mandatory Applicable Law, the mandatory provision shall prevail.

FINAL COMPANY INFORMATION

MARKETPLACE OWNER / PLATFORM OPERATOR

DS Solution LLP

BIN: 170740013812

Registered Address: 19/1, 12A Al-Farabi Avenue, Almaty, Republic of Kazakhstan

Actual Address: 5 Sagadat Nurmagambetov Street, Almaty, Republic of Kazakhstan

Director: Shin Dae Sob

Customer Support:

SELLER / MERCHANT

K-BEAUTY X Co., Ltd.

Business Registration Number: 483-88-03520

Mail Order Business Registration Number: 2026-Seoul Gangnam-05282

Chief Executive Officer: Seung-won Cha

Business Address: #2451, 2F, 317 Bongeunsa-ro, Gangnam-gu, Seoul, Republic of Korea

Customer Service Email: contact@k-beautyx.com

Telephone: +82 (0)2-6427-0201

Privacy Policy Manager: Hansol Kim

Products identified as sold by K-BEAUTY X Co., Ltd. are sold from the Republic of Korea. Payments for such products are received by K-BEAUTY X Co., Ltd. through its contracted Payment Service Provider(s).